Contact

Email: Ghostboys.net@outlook.com

Payment Information

Ghost Boys gladly accepts payments from Visa, MasterCard, American Express, Discover, PayPal, Amazon Payments and Apple Pay. All brand items are guaranteed new, 100% authentic from third party manufacturer.

Order Information

Orders are processed Monday-Friday (excluding holidays) during normal business hours. Typically orders placed will take up to 2-5 days business day to process. We remind you that due to being a small business it may take 2-3 weeks for order delivery. Please be patient while we create your personal order and if any concerns arise please email us as soon as possible. All weekend orders process the following Monday. Please note that all shipping services and times only apply to Business Days.

We urge you to create an account when placing an order. When you register and create an account on our site you can easily contact us and reference your order, as well as conveniently view order history, receive special offers, manage gift codes, track orders, and more.

International Policy

Ghost Boys ships internationally across several countries, offer options to change currency and locations as needed. Double check local regulations and delivery availability before purchasing.

Shipping Information

Ghost Boys offers Shipping through third party drop shipping facility.

Customers are emailed confirmation once the order has been placed to let you know the order was successfully received and again when the package has been shipped with tracking information provided. If you fail to receive email confirmations please contact us.

Shipping Information

Last updated on June 3, 2022

All Shipping is based out of our third party distributor as followed. Any claims are followed by our third party drop shipping facility Printful as followed for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you notice an issue on the products or anything else on the order, please submit a problem report.

The return address is set by default to the Printful facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 30 days. If Printful's facility isn't used as the return address, you would become liable for any returned shipments you receive.

Wrong Address - If a wrong address is provide or an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).

If you haven't registered an account and added a billing method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).

We do not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

Returned by Customer - It is best to advise your end customers to contact you before returning any products. Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges are to be offered at your expense and discretion. If you choose to accept returns or offer size exchanges to your end customers, you would need to place a new order at your expense for a face mask or a product in another size. Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,

therefore Printful reserves rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

For more info on returns, please read our FAQs. 

Order Cancellations

Please contact us as soon as possible should you need to request an order cancellation. Please note that orders that have already entered into our Shipping process may not be eligible for cancellation.